How do you get things done in your organization? If you are just a cog in the wheel of industry perhaps all this means is what tools you use to get your job done; spreadsheets for cost management, or memo’s for communication, for a couple of examples. But if you are a manager or a supervisor, how do you get jobs done? Basically there are four management techniques:

1. Directing - As a leader, you tell people what to do. You say take that package, lift it with that crane, put it on that truck. Simple concise instructions with no room for confusion or leeway.

2. Coaching - You are still the one in charge. You are making decisions, and you are getting feedback and incorporating the information ‘on the fly’ and encouraging your people to take part in the communication process. This teaches them to be a part of the team and also helps to motivate them and builds confidence. The people under you, are under your control, but are contributing to the idea flow and the success of the operation.

3. Supportive Role - Your people know the tasks and you have provided them with direction. They can roll with any changes that come up and are confident with how they fit into the system and how they do their jobs. if something particularly unusual comes up, they know they can come to you for ideas, direction and support. You are also stepping up to the plate and providing additional support and services to make their jobs easier. You grease the wheels and keep the process flowing smoothly.

4. Delegation - You know your people can handle the tasks and the details. You are the quarterback ‘handing off’ assignments to the competent people in your organization. They take the task and run with it. They can handle it responsibly and are willing to take charge.

Every great leader uses all of these techniques. She picks the one that works in any given situation. Knowing your people and knowing the work environment helps you know the best route to take. Getting things done is simply a matter of knowing the task and the right tools to us.